Refund and Return Policy
Effective Date: March 2, 2025
At Digitxali, we strive to provide our customers with premium leather goods and accessories that meet the highest standards of quality. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully to understand your rights and options.
1. Return Eligibility
Items must be returned within 30 days of the purchase date.
The product must be unused, undamaged, and in its original packaging with all tags attached.
Personalized or custom-made items are non-refundable unless they are defective or damaged upon arrival.
Proof of purchase is required for all returns.
2. Non-Returnable Items
Gift cards and promotional items.
Clearance or final sale items.
Items that show signs of wear, damage, or alteration.
3. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days to the original payment method.
Shipping fees are non-refundable, except in cases of defective or incorrect products.
4. Exchanges
If you receive a defective or damaged product, we will gladly exchange it for the same item at no additional cost.
To initiate an exchange, please contact us at info@digitxali.xyz with your order details and photos of the issue.
5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
6. Contact Us
If you have any questions about our Refund and Return Policy, feel free to reach out to us:
Digitxali
Street: 4042 Beeghley Street, Temple, Texas
Phone Number: 254-982-4329
Email: info@digitxali.xyz
Website: https://digitxali.xyz/